Terms and Conditions

To secure your reservation, Byron Bay Luxury Homes (BBLH) require 50% of the total tariff as a deposit. Reservations are not confirmed until both the deposit and completed booking form are received.

Final payment will be due 1 month prior to the arrival date. During Peak Periods (Christmas, New Years Eve and Easter) final payments will be due 2 months prior to your arrival date. Payment of the total tariff will be required at the time of booking for all reservations made within 1 month of arrival.

By paying a deposit for a rental property you are agreeing undisputedly to these terms and conditions. BBLH reserves the right to decline any booking request.

Guests are responsible for all damages to the premises or, loss of or damage to any items in the premises. Please notify us immediately should any breakages, damage or loss occur during your stay.

Receipts and photographic evidence (where applicable) will be provided of any damages that require payment by you.  BBLH reserves the right to withhold the cost/s of repairs or replacements from your bond.  Whilst all care will be taken, BBLH accepts no responsibility for personal property left on the premises.

At the end of your stay, all rubbish should be placed in the bins provided. Any excess rubbish left on the property that does not fit into the bins provided may be subject to a removal fee.

All of our holiday homes and apartments have a strict ‘no party’ policy.  If you wish to party, make loud noise or behave poorly please do not make a booking with BBLH.

Whilst we want you to enjoy your stay we ask that you respect the rules of the property.  We have many contacts for houses in the area that are available for functions and larger guest numbers so please, if you are planning an event larger than the guest numbers stated on your booking form let us know.  We will either approve the request or recommend an alternative venue.

All noise is to cease by 10pm and the neighbours are not to be disturbed during your tenancy – please be aware that you are in a residential area and loud noise (including talking, swearing and screaming) is not tolerated at any time.

Should the neighbours make a call to security or HLO Byron (Holiday Letting Organisation) a call out fee will be incurred at your cost.  This is not negotiable and the fee will not be refunded.

Should the maximum guest numbers stated on your booking form be exceeded without approval, or should the police be called to the premises for unruly behaviour or excessively loud/late music after 10pm, your booking will be cancelled, you will be evicted from the premises and your accommodation tariff (including bond) will not be refunded.

All properties are strictly to be used as holiday accommodation only.

Check–in is available from 2.00pm on the day of arrival and check-out time is 10:00am on the day of departure. 

Please be aware that early arrival or late departure can not be accommodated unless prior arrangements have been made. Additional charges of $200/hour will be incurred for late check-outs.

On the day of your arrival we ask that you meet us at our office in town at Byron Bay Property Sales/Byron Bay Luxury Homes, 12 Lawson Street, Byron Bay.  One of our staff will then personally escort you to the property, provide your keys and answer any questions you may have. If arriving after hours we can make alternative arrangements to meet you at the property or provide you with key lock information.

Upon your departure, the keys must be returned to our office.  If outside normal office hours, please place them in the drop box on the left hand side of our office front door.

In the case of any problem or complaint, it is important that the guest informs us at the earliest opportunity so that we have the chance to rectify the situation as quickly and efficiently as possible. After hours numbers are available upon calling our office.

Any complaint, which cannot be resolved locally, must be notified in writing within three (3) days of the end of service provided. If the guest fails to follow this procedure this may hinder our ability to rectify the complaint and reduce or extinguish any claim made. BBLH will try to rectify any problems as soon as possible and within reason.

This booking is made in good faith and may be subject to change. Refunds cannot be given for events out of control of the property owner or BBLH. Events include, but are not exclusive to – sale of the property, weather damage, power blackouts, pool motor break down, landslides, insect infestation, floods, plane cancellations, demonstrations, civil unrest and any other unusual event. Many or BBLH’s properties are in suburban locations where, from time to time, there may be building / construction on house within the vicinity or your property. BBLH take no responsibility for any issues relating to noise on neighbouring properties.

In the event of the premises becoming unavailable prior to your arrival through unforeseen circumstances, BBLH will inform you immediately and endeavour to obtain suitable alternative premises, or offer a full refund.

The description of the property is given in good faith and no responsibility for misinterpretation will be accepted.

Cancellations are accepted up until 1 month prior to arrival. Cancellations within 1 month of arrival will forfeit 50% of the total tariff (the deposit), however no cancellations are accepted within two weeks of arrival.

Peak Season – cancellations are accepted up until 2 months prior to arrival. Cancellations within 2 months of arrival will forfeit 50% of the total tariff (the deposit), however no cancellations are accepted within one month of arrival.

A $100 cancellation fee applies to all cancellations.

No discussion will be entered into with regard to cancellations so please take out Travel insurance to guard against sickness, bad weather, or any other event that may cause cancellation of the holiday.